Refund & Returns Policy
Thank you for choosing SweetBouquetFL.com for your floral needs. We’re committed to ensuring your experience is as pleasant and seamless as possible. If for any reason your order does not meet your expectations, our Refund & Return Policy is here to help.
Order Cancellation
You may cancel your order at any time before the scheduled delivery date.
However, if the order has already been dispatched or delivered, it cannot be canceled.
Returns & Refunds
If you’re unhappy with the quality of the flowers or arrangement at the time of delivery, please let our delivery team know immediately. You may request a refund or replacement on the spot.
To assist us in processing your request, we may ask for photos or additional details. If the issue is verified, we’ll gladly offer a full refund or provide a replacement.
Delivery-Related Issues
If there’s a problem with delivery—such as an incorrect address or untimely delivery—please contact us as soon as possible.
We will make every effort to resolve the issue.
However, we are unable to offer refunds if the delivery fails due to:
An incorrect address provided by the sender
The recipient being unavailable at the time of delivery
Refund Method
All refunds will be issued using the original payment method.
Please allow up to 7 business days for the refund to be processed and reflected in your account.
Cancellation Fees
If you cancel an order after it has been dispatched, we reserve the right to apply a cancellation fee of up to the total order value.
Custom Orders
Please note that we do not provide refunds for custom-made orders, as these are specially created per your request.
Policy Updates
This Return & Refund Policy may be updated at any time without prior notice.
If you have any questions or concerns, feel free to contact our customer support team—we’re always here to help.
